Refund policy

Refund Policy

We want you to love your purchase from Statement Candle Collective🕯️
As all of our candles are handmade, the following policy applies.

Change of mind

We do not offer refunds or exchanges for change of mind, including:

Scent preference

Colour variations

Minor imperfections or frosting
These are a natural part of handmade soy candles and are not considered faults.

Damaged or faulty items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery at hello@statementcandlecollective.com.au with:

Your order number

A clear photo of the damage or fault

A brief description of the issue

If approved, we will offer:

A replacement, or

A refund (excluding shipping costs)

Returns

Items must be unused and in their original packaging

Return postage costs are the responsibility of the customer unless the item is faulty

We recommend using a tracked postage service, as we cannot guarantee receipt of returned items

Sale items

Sale or discounted items are final sale and cannot be refunded or exchanged unless faulty.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for a major fault, and compensation for any other reasonably foreseeable loss or damage.