Shipping policy

Shipping Policy

Thanks for shopping with Statement Candle Collective🤍
Here’s everything you need to know about how your candles make their way to you.

---

Processing time

All of our candles are handmade to order, so please allow 5-7 business days for your order to be carefully poured, packed, and prepped before shipping.

During busy periods or launches, processing times may be slightly longer — but we promise they’re worth the wait 🕯️

---

Shipping rates

We offer flat-rate shipping Australia-wide to keep things simple:

Flat rate shipping: $10 standard & $15 Express

Free shipping on orders over: $100

Shipping costs are calculated and displayed at checkout.

---

Delivery times

Once your order has been shipped, estimated delivery times are:

Standard shipping: 2–7 business days (depending on location)

Please note these timeframes are estimates only and may vary due to Australia Post or courier delays beyond our control.

---

Order tracking

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your candles every step of the way ✨

---

Damaged parcels

We take great care when packing your candles, but if your order arrives damaged, please contact us within 48 hours of delivery at hello@statementcandlecollective.com.au with:

Your order number

Clear photos of the damage

We’ll sort it out as quickly as possible — pinky promise 🤍

---

Incorrect address

Please double-check your shipping address at checkout.
We can’t be responsible for orders sent to incorrect or incomplete addresses provided by the customer.

If a parcel is returned to us due to an incorrect address, reshipping costs will apply.

---

Questions?

If you have any questions about shipping, feel free to reach out at hello@statementcandlecollective.com.au — we’re always happy to help and talk candles 🕯️✨